Privacy Policy

At DTMS Private Limited, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy describes how we collect, use, store, and safeguard your personal information when you visit our website or make a purchase from dtms.co.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to process your orders, improve our services, and provide a secure shopping experience:

a) Personal Information

Full Name
Phone Number
Email Address
Shipping Address
Billing Address

b) Payment Information

UPI details (PhonePe, Google Pay, etc.)
Bank transfer details
Note: We never store sensitive financial information like UPI PINs, OTPs, or bank passwords.

c) Order Information

Products ordered
Order history
Communication regarding orders, returns, and customer support

d) Technical & Website Usage Data

IP address
Browser type and device type
Pages visited, time spent, and browsing behavior
Cookies, analytics data, and tracking pixels

e) Optional Information

Feedback or reviews
Responses to surveys
Information provided during bulk-order inquiries

2. How We Use Your Information

We use your information strictly for business operations and service improvement:

a) To Process Orders

Confirming your order
Processing payments
Packaging and shipping
Tracking delivery and order status

b) Customer Support

Responding to queries
Processing returns/refunds
Providing after-sales support

c) Website & Service Improvement

Understanding user behavior
Enhancing website functionality
Improving product listings and user experience

d) Marketing & Communication

We may send:

Order updates
New product alerts
Offers and promotions
Important policy or system updates

You may opt-out of promotional messages at any time.

e) Security & Fraud Prevention

Detecting suspicious activities
Protecting customers from unauthorized access
Compliance with applicable laws

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve user experience.

Cookies help us:

Recognize returning customers
Store cart items
Load pages faster
Analyze website traffic
Improve personalization

You can disable cookies in your browser settings, but some website functions may not work properly without them.

4. Sharing Your Information

We respect your privacy and only share necessary information with trusted third parties:

a) Delivery Partners

To ship your orders safely and on time.

b) Payment Gateways

For secure digital payments via:

PhonePe
Google Pay
UPI
Bank Transfers

c) IT & Analytics Service Providers

For website performance, fraud prevention, and user experience enhancement.

We do not:

Sell your personal data
Trade your information
Share unnecessary details with any third party

5. Data Security

We take strong measures to protect your personal data using:

Encrypted connections (HTTPS)
Secure server storage
Restricted employee access
Regular security checks

However, no online platform can guarantee 100% security. Users are encouraged to keep their login information confidential.

6. Data Retention

We retain your personal information only as long as needed for:

Order processing
Legal requirements
Customer service
Business analytics

Once no longer required, your data is securely deleted.

7. Your Rights as a User

You have full control over your personal information.

You can request:

Access – see what data we have collected
Correction – update incorrect or incomplete information
Deletion – remove your data, where legally permitted
Restriction – limit how your data is used
Opt-out – stop receiving promotional messages

To request any of the above, contact us directly.

8. Children’s Privacy

Our website is not intended for children under 16 years of age.
We do not knowingly collect personal information from minors.

If you believe a minor has provided data, contact us and we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
You are encouraged to review it periodically.

10. Contact for Privacy Questions

If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us at:

📧 Email: info@dtms.co.in