Shipping Policy

At DTMS Private Limited, we aim to deliver your orders quickly, safely, and efficiently. This Shipping Policy outlines our shipping procedures, delivery timelines, charges, and related terms for all purchases made on dtms.co.in.

1. Shipping Coverage

We provide reliable delivery services to:

All states across India
Urban, semi-urban, and rural locations
International locations (available on request)

International deliveries may have extended timelines and additional charges.

2. Order Processing Time

We work hard to ensure timely dispatch of your orders.

Orders are processed within 1–3 business days of purchase.
Orders placed on weekends or public holidays will be processed on the next working day.
Bulk orders and corporate dress orders may require additional processing time (depending on customization).

You will receive a confirmation email/SMS after placing the order.

3. Shipping & Delivery Timelines

Delivery time depends on your location:

Metro Cities: 3–5 working days
Non-Metro Cities: 4–7 working days
Remote / Rural Areas: 6–10 working days
International Orders: 10–20 working days (based on country and customs)

These timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges may vary based on:

Delivery location
Order weight
Product category
Type of service (standard or priority)

We may offer free shipping promotions during special events or minimum purchase values.
Bulk orders may follow separate delivery and shipping terms.

5. Order Tracking

Once your order is dispatched:

You will receive a tracking ID and courier partner name via SMS or email.
You can use this tracking ID on the courier’s website to monitor delivery status.
If you face issues tracking your order, our support team is available to help.

6. Delivery Attempts

Our courier partners will attempt delivery 2–3 times.

Delivery may fail if:

The customer is unavailable
The address is incorrect or incomplete
Phone number is unreachable

In case of failed delivery, the package may be returned to our warehouse.

To avoid delays, please ensure your address and contact details are accurate.

7. International Shipping

We provide international shipping on request.

Important points:

Shipping charges are higher for international orders
Customs duties, import taxes, and local government fees (if applicable) must be paid by the customer
Delivery timelines depend on country, customs clearance, and local courier partners

For international queries, contact us before placing the order.

8. Bulk Order Shipping

We handle bulk orders for:

Retailers
Corporate clients
Events
Resellers
Institutions

Processing and shipping timelines for bulk orders may differ depending on:

Quantity
Fabric availability
Customization requirements
Packaging needs

Bulk orders may be shipped via cargo, surface transport, or specialized logistics.

9. Delays Due to Unforeseen Reasons

Shipping may be delayed due to:

Weather issues
Natural calamities
Festival rush
Logistic partner delays
Remote location accessibility
Political or transport restrictions

DTMS Private Limited will not be held responsible for delays beyond our control.

10. Lost or Damaged Shipments

If your shipment is lost, damaged, or tampered with during transit:

Notify us within 24 hours of delivery attempt
Provide supporting photos/videos (if applicable)
We will coordinate with the courier partner to resolve the issue

After verification, we will offer:

Replacement
Refund
Store credit (if preferred)

We are committed to resolving such cases promptly.

11. Change of Address After Ordering

If you need to modify the delivery address:

Contact us within 12 hours of placing the order
Address change is not possible after dispatch

Once shipped, the courier may charge extra for re-routing requests.

12. Contact Us for Shipping Support

If you have any questions or need assistance with shipping, contact:

📧 Email: info@dtms.co.in