Terms & Conditions
Welcome to DTMS Private Limited.
These Terms & Conditions (“Terms”) govern your use of our website dtms.co.in, including all purchases, browsing, and interactions with our services.
By accessing or using our website, you agree to be bound by these Terms.
If you do not agree, please do not use our website.
1. Company Information
DTMS Private Limited
Email: info@dtms.co.i
2. Use of the Website
By using our website, you agree:
- Not to engage in illegal, fraudulent, or harmful activities
- Not to copy, modify, distribute, or misuse website content
- Not to attempt hacking, reverse engineering, or unauthorized access
- Not to use automated tools (bots, crawlers) to extract data
- To provide accurate and complete personal information during orders
- We may restrict or terminate your access if misuse is detected.
3. Product Information & Accuracy
We make every effort to provide accurate:
- Product images
- Colors
- Descriptions
- Prices
- Sizes
However:
- Colors may vary due to lighting or screen differences
- Measurements may vary slightly depending on stitching
- Prices can change anytime without notice
- Typographical errors may occasionally occur
We reserve the right to update or correct information without prior notice.
4. Pricing & Payment Terms
Accepted Payment Methods:
- PhonePe
- Google Pay
- UPI
- Bank Transfer
All payments must be successful and confirmed before order dispatch.
For bulk orders, part payment or full advance may be required depending on quantity and customization.
We reserve the right to cancel orders in case of:
- Payment failure
- Incorrect pricing
- Suspicious or fraudulent activity
5. Order Processing & Fulfillment
After you place an order:
- You will receive an order confirmation
- Orders are processed within 1–3 working days
- Delivery timelines depend on your location
By placing an order, you acknowledge that shipping delays may occur due to circumstances outside our control (logistics, weather, festivals, etc.).
6. Shipping & Delivery
Please refer to our Shipping Policy for detailed terms.
We are not responsible for:
- Incorrect addresses provided by the customer
- Delivery delays caused by courier partners
- Packages marked as delivered but not received (must be investigated with courier)
7. Returns, Exchanges & Refunds
Our Refund & Returns Policy governs all returns, exchanges, cancellations, and refunds.
Key points:
- Return requests accepted within 7 days of delivery
- Products must be unused and in original condition
- Some items (custom orders, bulk orders, clearance items) are non-returnable
- Refunds are issued after product verification
For more details, refer to the full policy.
8. Bulk Orders & Corporate Orders
Bulk orders follow special terms:
- Advance payment may be required
- Returns are accepted only for defective or incorrect items
- Custom-designed corporate outfits cannot be returned
- Delivery timelines may differ depending on quantity
9. Intellectual Property Rights
All content on dtms.co.in is the exclusive property of:
DTMS Private Limited
This includes:
- Images
- Logos
- Text
- Graphics
- Designs
- Digital content
- Website layout
Unauthorized use, reproduction, or distribution is strictly prohibited.
10. Limitation of Liability
DTMS Private Limited is not liable for:
- Losses due to courier delays
- Customer-provided incorrect information
- Product misuse or improper handling
- Website downtime or technical issues
- Indirect, incidental, or consequential damages
Our total liability is limited to the amount paid for the product.
11. User Accounts & Security
If you create an account:
- You are responsible for maintaining confidentiality
- You agree to notify us of any unauthorized access
- You must provide correct information
We may disable accounts involved in suspicious or abusive activity.
12. Third-Party Links & Services
Our website may contain links to third-party services or courier tracking sites.
We are not responsible for:
- Their content
- Their services
- Their privacy practices
Use them at your own risk.
13. Modification of Terms
We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with the updated date.
Continued use of the website means you accept the new Terms.
14. Governing Law & Dispute Resolution
All transactions and disputes are governed by:
- Indian Law
- Jurisdiction: Delhi, India
Any disputes must be resolved in courts located in New Delhi.
15. Contact Information
For any questions or concerns related to these Terms:
📧 Email: info@dtms.co.in